Our FAQ's

You can call us on:
+44 (0)207 5665797
If you have a query.


What are the exact course times?
Please arrive between 9.00 and 9.30 for coffee or tea etc prompt for a 9.30am start. We will finish no later than 16.30.

What food and refreshments are provided?
All the usual tea, coffee and light refreshments are provide throughout the event, to a very high standard and the range is superb. We offer a large range of lunch options catering for most dietary requirements, however you if need something particular please let us know by calling or using the contact us form below.

Can you recommend a local hotel?
Yes; we have preferential rates with a hotel group, so please contact us for further details.

Can I cancel..what happens?
Yes, of course you cancel…we’d love you to join another date, however, if you can’t, that’s not a problem.

Our t’s and c’s say you need to have informed us in writing at least 21 days before the event is due to run or you will incur a charge. Please inform us as soon as you can - check the detail here for more information: Thinking HR T's & C's

Can I substitute a participant?
Yes, and without charge. We know some other event companies add an admin fee on to do that, but we don’t.

Where is the training being held?
Our venue partners are Devere and the usual location will be Holbon Bars, Chancery Lane. Your joining instructions will confirm the venue address.
If in doubt call us on 0207 566 57 97.

When will I receive my joining instructions?
Within 3 days of booking, you will receive an email from our admin team with all the details.

How can I pay?
Either by credit or debit card or by invoice. We ask that you supply an order number with your booking. If paying by card, you will be taken to our associate partners Bond Solon’s payment portal.

Is my payment secure?
Yes. Bond Solon process a large amount of online payments and we keep your data safe.

Who are Bond Solon?
They are our preferred partners in public course events and have a successful track record in this area. They are part of the Wilmington Group PLC a leading UK and International Training and Information Provider ranked 11th in the UK.

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or call us on +44 (0)207 566 5797